Do you deliver Melbourne wide?
Delivery is free if you are within a 20KM radius of Melbourne CBD.
Please be advised if you are not within this range, there will be additional delivery fees. Please contact us for further information.
All boxes will be delivered before 5:00pm for Businesses and before 7:00pm for all residences.
What if no one is home during delivery?
If no one is able to collect your order, our courier will place the order in a cool and shady place for your collection. Our courier will endeavour to leave the order in a secure location. Hailey Paige Flowers will not take any responsibility or liability for the flowers after delivery. It is your responsibility once flowers have been delivered regardless if the order has been signed or not.
Do you deliver on Saturday, Sundays and Public Holidays?
Yes, however additional surcharge applies on Saturdays, Sundays and Public Holidays. Feel free to contact us at email@example.com for more information regarding the additional surcharge.
How many days in advance do I need to place my order?
Hailey Paige Flowers endeavors to process and deliver your order within 24 hours from when order is placed.
Do you deliver to apartments?
We will need to contact the recipient prior to dispatching orders to apartments or secured unit blocks. We will not leave flowers, especially Roses unattended in a lobby or mail room. We will always arrange a suitable delivery time with the recipient if flowers cannot be left safely. We never disclose the nature of the delivery.
What is your cancellation/refund policy?
We do not offer refund or change of mind after an order has been placed. Due to the perishable nature of our fresh flower products, we only accept complaints regarding quality or colour up to one day following delivery. If you wish to make a change to your order, we recommend you contacting us as soon as possible at firstname.lastname@example.org. We cannot guarantee that changes will be able to be met. Therefore we recommend you select your order carefully and all details are completed correctly.
Can I pick up my flowers?
Unfortunately you would not be able to pick up your flowers. It is more special being hand delivered by our couriers.